Your privacy, clearly explained

When you reach out to CRUX, you tell us things. Your name. Your company. Your email and phone number. The project you're working on. We listen because we need to understand your challenge before we can help.

We also collect technical information automatically. Your browser type. Your device. Your IP address. This happens when you visit our site, just like any website does. We use it to keep things running smoothly and to understand which pages matter most to visitors like you.

We don't ask for more than we need. No unnecessary fields. No hidden data collection. Just what it takes to have a real conversation about your building technology.

When you contact CRUX, we use what you share to do one thing: help you solve your building technology challenge. Your name, company, email, and phone number go into our system so we can respond to your inquiry and understand what you're trying to accomplish.

If you opt in, we'll send you updates about services that match your market and discipline. Nothing more. No spam. No selling your contact information to vendors who'll call you at midnight.

The technical information we collect automatically—your browser type, device, IP address—helps us keep our website secure and running fast. It also shows us which pages visitors find most valuable. We use this to improve our site, not to track you across the internet.

Your data stays with us and the trusted partners who help us deliver these services. We never rent or sell your information. Period.

We keep your information only as long as we need it to serve you or as required by law. When the time comes, we delete it.

Our website uses cookies to remember how you navigate our site and what matters to you. These small files sit on your device and help us understand which pages you visit, how long you stay, and what you're interested in learning about.

We use this information to make your next visit faster and more relevant. If you've been reading about security design, we won't show you acoustic consulting resources. It's that simple.

You control cookies entirely. Your browser settings let you disable them anytime. Some features of our site may work differently without cookies, but you'll still be able to read everything and contact us.

We don't use cookies to track you across other websites. We're not following you around the internet. We just want to know what works on our own site.

If you have questions about how cookies work on our site, reach out to us directly.

We work with a small number of trusted third-party providers to run our business. These partners help us send emails, analyze how visitors use our site, process forms, and keep our infrastructure secure.

Each partner has signed an agreement that limits what they can do with your information. They can only use your data to provide the specific service we've asked them to deliver. They can't sell it, share it with others, or use it for their own marketing.

Our analytics provider helps us understand which pages matter most to visitors and where people get stuck. We also use Microsoft Clarity, a session-recording and heatmap tool. Clarity captures interaction data such as mouse movement, clicks, scrolling, pages viewed, and general device and browser information, and assembles it into session replays and aggregate heatmaps that show how the site is actually used. Clarity is configured to mask text typed into form fields, so the details you enter on our contact and job application forms are not captured in these recordings. Microsoft processes this data under its own privacy terms. We use it to find and fix usability problems, not to identify individuals.

Our form and email providers store your contact information securely and only send you messages you've requested or that relate to your inquiry. They follow the same privacy standards we do.

We review these partnerships regularly to make sure they still meet our standards. If we change providers, we'll update this policy.

We don't hold onto your information longer than necessary. If you contact us about a project, we keep your details while we're working together and for a reasonable time afterward in case you need us again.

If you opt into our updates and later decide you don't want them, we delete your contact information within thirty days of your request. If you never respond to an inquiry, we keep it for two years in case you circle back. After that, it's gone.

We retain technical information—browser type, device data, IP addresses—for up to twelve months. This helps us spot security threats and understand traffic patterns. Once that window closes, the data is deleted automatically.

If the law requires us to keep something longer, we will. Tax records, contract documents, anything tied to a legal obligation stays until that obligation ends. Then we delete it.

You can ask us anytime how long we're keeping your specific information. We'll tell you the truth.

Your information belongs to you. You have the right to know what we have, correct it if it's wrong, and ask us to delete it.

Email us at info@cruxsolutions.com and tell us what you need. You want to see everything we've collected about you? We'll send it. You noticed your company name is spelled wrong? We'll fix it. You want out entirely? We'll remove your contact information from our system.

We'll respond within thirty days. If your request is complex, we might need a bit longer, but we'll let you know.

You can also unsubscribe from any email list anytime. Every message we send has an unsubscribe link at the bottom. Click it, and you're done. No questions asked.

If you believe we've mishandled your data, you have the right to file a complaint with your state's attorney general or privacy authority. We'd rather work it out with you first, but that right is yours.

This policy isn't the final word. If something doesn't make sense, ask us. Email info@cruxsolutions.com with your question, and someone from our team will get back to you within two business days.

We're happy to explain how we handle specific types of information, why we collect what we do, or how our partners use your data. We built this policy to be clear, but we know privacy can feel complicated. We'll clarify anything that's fuzzy.

If you have a concern about how we've handled your information, tell us. We'll investigate and fix it if we got something wrong. Your trust matters more than being right.

You can also reach us by mail at our Fort Worth headquarters if you prefer. Contact information is in the footer of every page on our site.

We review this policy every year and update it if our practices change. If something significant shifts, we'll notify you by email or by posting a notice on our site.

June 2024